Outage in Zepto Payments

Incident Awareness Update from Zepto

Resolved Minor

September 30, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We have noticed degraded performance affecting some NPP transactions. We are investigating as a priority and will provide further updates shortly.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/30/2024 08:30AM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 09/30/2024 08:29AM

This incident has been resolved.

Thank you for your patience and understanding.

A PIR will be distributed by support@zepto.com.au in the coming days.

Please contact our Support Team for any enquiries.

INVESTIGATING over 1 year ago - at 09/30/2024 08:29AM

INVESTIGATING over 1 year ago - at 09/30/2024 07:37AM

Thanks for your patience while the team continues to work through this incident.

We continue to accept new transactions, however we are still experiencing intermittent issues with some NPP payments being stuck in the 'processing' state.

Further updates will be provided shortly.

INVESTIGATING over 1 year ago - at 09/30/2024 07:00AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/30/2024 05:57AM

We have noticed degraded performance affecting some NPP transactions.

We are investigating as a priority and will provide further updates shortly.

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