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Outage in Zero Hash

Delayed BTC Withdrawals

Resolved Minor
April 03, 2026 - Started about 20 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Zero Hash experienced a 1.2-hour delay in processing Bitcoin withdrawals due to an issue with their MPC (multi-party computation) provider, affecting the /accounts component. The incident was resolved when all impacted transactions were automatically confirmed on-chain.

We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.
Components affected
Zero Hash /accounts

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Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 04/03/2026 06:50PM

All impacted transactions have now been confirmed on-chain.

IDENTIFIED about 20 hours ago - at 04/03/2026 05:45PM

We are aware of a delay of processing BTC crypto withdrawals. We are actively investigating the issue with our MPC provider, and will provide updates as soon as we can. Impacted transactions will be confirmed on-chain automatically following issue resolution.

Latest Zero Hash outages

Delayed withdrawals and Account Balances Notifications Sync Issue - 12 days ago
Delays in processing Crypto Withdrawals - 28 days ago
Client Portal Not Loading - about 1 month ago
Intermittent Delays Processing Withdrawals - about 1 month ago
Delayed ETH/ERC-20 Withdrawals - about 2 months ago

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