Outage in Zeta Global

People API failures affecting web tracking services

Resolved Major
January 14, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing intermittent API failures affecting user updates and event tracking through the P13N javascript web tag. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.
Components affected
Zeta Global People API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/15/2025 12:11AM

The issue has been resolved and our team will publish the RCA within the next five days.

MONITORING 4 months ago - at 01/14/2025 11:44PM

The root cause of the issue has been identified and resolved. The technology team is continuing to monitor the situation closely to ensure stability.

MONITORING 4 months ago - at 01/14/2025 10:45PM

Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. More updates will be posted.

MONITORING 4 months ago - at 01/14/2025 09:14PM

The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.

IDENTIFIED 4 months ago - at 01/14/2025 08:46PM

The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.

INVESTIGATING 4 months ago - at 01/14/2025 08:36PM

We are currently experiencing intermittent API failures affecting user updates and event tracking through the P13N javascript web tag. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.

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