Outage in Zeta Global

Facebook Connectivity Failures

Resolved Minor
April 17, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are detecting issues with connectivity to Facebook from the Zeta Marketing Platform. The root cause has already been identified as an overdue "Data Access Renewal" with Meta, which we are working through with their support. Expected timeline for this review with Meta may be several days, but we are working to ensure we can reduce this timeline with them.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/17/2025 03:53PM

The Facebook Data Access Renewal was expedited and is now complete. We are currently monitoring to determine the impact, and Facebook Exports should resume. Please contact hubsupport@zetaglobal.com if you continue to have any issues.

INVESTIGATING 15 days ago - at 04/17/2025 03:21PM

We are detecting issues with connectivity to Facebook from the Zeta Marketing Platform. The root cause has already been identified as an overdue "Data Access Renewal" with Meta, which we are working through with their support. Expected timeline for this review with Meta may be several days, but we are working to ensure we can reduce this timeline with them.

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