Outage in Zettle

Delayed deposits

Resolved Major
November 29, 2024 - Started 23 days ago - Lasted 3 days
Official incident page

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Outage Details

There is an ongoing delay on scheduled payouts from November 28th. Our merchants will notice a delay in receiving their funds. This is due to a technical issue and we are working with highest priority to implement a fix as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/02/2024 11:04AM

This incident has been resolved. All pending payments from 28th and 29th November, have been successfully processed on Monday 2nd December.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

IDENTIFIED 22 days ago - at 11/29/2024 03:50PM

We have identified the issue causing delays in payouts. All pending payments from 28th and 29th November, are scheduled to be processed on Monday 2nd December.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

INVESTIGATING 23 days ago - at 11/29/2024 01:07PM

There is an ongoing delay on scheduled payouts from November 28th and November 29th.

Our merchants will notice a delay in receiving their funds. This is due to a technical issue and we are working with the highest priority to implement a fix as soon as possible.

Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

INVESTIGATING 23 days ago - at 11/29/2024 09:06AM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 11/29/2024 08:37AM

There is an ongoing delay on scheduled payouts from November 28th.

Our merchants will notice a delay in receiving their funds. This is due to a technical issue and we are working with highest priority to implement a fix as soon as possible.

Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

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