Outage in Zettle
Delayed deposits - UK
Resolved MajorIncident Report
There is an ongoing delay for bank deposits scheduled for the 23rd of December.
Our merchants will notice a delay in receiving their funds. This is due to a technical issue and we are working with highest priority to implement a fix as soon as possible.
Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 12/30/2024 03:09PM
Our payment provider has identified and resolved the issue now. All delayed deposits from December 23rd have been successfully processed as of today.
However, due to the upcoming bank holidays and processing after the cut-off time, the funds are expected to reach our merchants' bank accounts on January 2nd, 2025.
IDENTIFIED
about 1 year ago - at 12/30/2024 01:19PM
Our payment provider has confirmed that the bank deposits from December 23rd were not paid out. We have also identified the issue and are actively working to resolve it.
INVESTIGATING
about 1 year ago - at 12/30/2024 09:34AM
This issue is still ongoing. All payouts have been processed on our end, and we are in contact with the payment provider to identify the cause.
INVESTIGATING
about 1 year ago - at 12/27/2024 11:07AM
There is an ongoing delay for bank deposits scheduled for the 23rd of December.
Our merchants will notice a delay in receiving their funds. This is due to a technical issue and we are working with highest priority to implement a fix as soon as possible.
Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.
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