Outage in Zettle
Missing sales in reports
Resolved MajorIncident Report
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
Components affected
Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Italy Zettle Brazil Zettle Mexico Zettle Spain Zettle UKTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/29/2025 06:29AM
All transactions, including Gift Card and Invoice payments, have now been added back to the reports. Everything should be up to date and showing correctly again.
IDENTIFIED
11 months ago - at 05/24/2025 06:51AM
All sales data has been fully restored, and all related reports should now display correct numbers. We are still addressing minor discrepancies in some gift card reports and expect a resolution shortly.
IDENTIFIED
11 months ago - at 05/23/2025 04:18PM
The majority of sales data has been recovered, but a small number of merchants may still see missing data in their sales reports, gift card reports, or the Excel receipt export.
Please rest assured that we’re working with the highest priority to recover the remaining data. We’re sorry for any inconvenience this may cause.
INVESTIGATING
11 months ago - at 05/21/2025 07:14AM
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
Latest Zettle outages
Issues with Product Library - 8 days ago
Issue Processing Refunds - about 1 month ago
Issues with Paypal connected accounts deposits - about 1 month ago
Issues with receipt generation - SE - 4 months ago
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