Outage in Zettle
Missing sales in reports
Major
May 21, 2025 - Started 3 days ago
Official incident page
Official incident page
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Outage Details
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
Components affected
Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Italy Zettle Brazil Zettle Mexico Zettle Spain Zettle UKLatest Updates ( sorted recent to last )
IDENTIFIED
about 5 hours ago - at 05/23/2025 04:18PM
The majority of sales data has been recovered, but a small number of merchants may still see missing data in their sales reports, gift card reports, or the Excel receipt export.
Please rest assured that we’re working with the highest priority to recover the remaining data. We’re sorry for any inconvenience this may cause.
INVESTIGATING
3 days ago - at 05/21/2025 07:14AM
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
Latest Zettle outages
Issues with accepting card payments - UK - 3 days ago
Reports down - 3 days ago
Service Disruption Due To Power Outage - 25 days ago
Issues with receipt generation in Sweden - about 1 month ago
Issues with login - UK, US, DE, FR, NL - about 2 months ago
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