Outage in Zettle
Missing sales in reports
Resolved Major
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Outage Details
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
Components affected
Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Italy Zettle Brazil Zettle Mexico Zettle Spain Zettle UKLatest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/29/2025 06:29AM
All transactions, including Gift Card and Invoice payments, have now been added back to the reports. Everything should be up to date and showing correctly again.
IDENTIFIED
21 days ago - at 05/24/2025 06:51AM
All sales data has been fully restored, and all related reports should now display correct numbers. We are still addressing minor discrepancies in some gift card reports and expect a resolution shortly.
IDENTIFIED
22 days ago - at 05/23/2025 04:18PM
The majority of sales data has been recovered, but a small number of merchants may still see missing data in their sales reports, gift card reports, or the Excel receipt export.
Please rest assured that we’re working with the highest priority to recover the remaining data. We’re sorry for any inconvenience this may cause.
INVESTIGATING
24 days ago - at 05/21/2025 07:14AM
Merchants may see discrepancies in their sales and reports for May 20th due to a previous disturbance in the report system. We are currently looking into this. Thank you for your patience.
Latest Zettle outages
Reports disturbance - 3 days ago
Issue with Payout Status Display - 3 days ago
Issues with accepting card payments - UK - 24 days ago
Reports down - 25 days ago
Service Disruption Due To Power Outage - about 2 months ago
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