Outage in Zettle
Missing Signature on Receipts - DE
Resolved MinorIncident Report
Summary AI Generated
Some merchants in Germany using Zettle Cash Registers experienced missing signatures on their receipts for 66.1 hours. Payment processing remained unaffected, and all receipts stayed compliant with transactions properly captured in DSFinV-K reports for tax audits. The incident has been resolved.
Some merchants in Germany using Cash Registers may notice that the signature is missing from their receipts. Please be assured that this does not affect your ability to take payments. All receipts created during this incident remain compliant, and all transactions are still captured in the DSFinV-K report, available for tax audits.
Our team is actively working on a resolution and will provide an update as soon as possible.
Components affected
Zettle GermanyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 05/27/2026 01:43PM
This incident has been resolved.
INVESTIGATING
22 days ago - at 05/24/2026 07:40PM
Some merchants in Germany using Cash Registers may notice that the signature is missing from their receipts. Please be assured that this does not affect your ability to take payments. All receipts created during this incident remain compliant, and all transactions are still captured in the DSFinV-K report, available for tax audits.
Our team is actively working on a resolution and will provide an update as soon as possible.
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