Outage in Zettle
Unable to contact Support team
Resolved MinorIncident Report
Summary AI Generated
Zettle's support phone lines were unavailable for approximately 2.6 hours, preventing customers across multiple regions — including the UK, Sweden, Norway, Denmark, Finland, Netherlands, Germany, France, Spain, Italy, Brazil, and Mexico — from reaching the support team by phone. During the outage, customers were directed to use email as an alternative contact method. The issue was resolved after roughly 2.6 hours.
Our support phone lines are currently facing an issue preventing us to receive customer calls.
We are working on getting back online as soon as possible. In the meantime, if your query isn't urgent, please write us an email and we will get back to you as soon as we can.
https://www.zettle.com/help/contact
Components affected
Zettle UK Zettle Sweden Zettle Norway Zettle Denmark Zettle Finland Zettle Netherlands Zettle Germany Zettle France Zettle Spain Zettle Italy Zettle Brazil Zettle MexicoTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 10/30/2026 04:25PM
This incident has been resolved.
IDENTIFIED
about 19 hours ago - at 10/30/2026 01:52PM
Our support phone lines are currently facing an issue preventing us to receive customer calls.
We are working on getting back online as soon as possible. In the meantime, if your query isn't urgent, please write us an email and we will get back to you as soon as we can.
https://www.zettle.com/help/contact
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