Outage in Zettle
DNS incident presenting errors
Resolved MinorIncident Report
Summary AI Generated
**Zettle DNS Incident – UK** A DNS network issue lasting approximately 23 hours prevented some UK Zettle merchants from processing card payments. The incident was fully resolved, though residual errors may persist for some users due to cached DNS data across the internet. Affected merchants were advised to clear caches by restarting their app, card reader, device, and router, and switching networks to restore normal functionality.
Yesterday evening, we experienced a network (DNS) issue that stopped some Zettle merchants from taking card payments. We've fully resolved the issue, and we apologise for the disruption.
Some merchants may still see errors, because DNS data is cached across the internet and can take time to refresh. If this applies to you, please clear the caches along your whole connection chain: restart your app, card reader, device and router, then switch networks (Wi-Fi or mobile data).
If you're a partner, please also flush the OS, server and resolver caches, including Cloudflare and Google.
If you're still having problems, please contact support.
Components affected
Zettle UKTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/08/2026 04:12PM
This incident has been resolved
MONITORING
3 days ago - at 10/07/2026 05:04PM
Yesterday evening, we experienced a network (DNS) issue that stopped some Zettle merchants from taking card payments. We've fully resolved the issue, and we apologise for the disruption.
Some merchants may still see errors, because DNS data is cached across the internet and can take time to refresh. If this applies to you, please clear the caches along your whole connection chain: restart your app, card reader, device and router, then switch networks (Wi-Fi or mobile data).
If you're a partner, please also flush the OS, server and resolver caches, including Cloudflare and Google.
If you're still having problems, please contact support.
Latest Zettle outages
Delayed deposits - 4 months ago
Missing Signature on Receipts - DE - 5 months ago
Issues with processing QRC payments (PayPal, Venmo) - 5 months ago
Issues with resetting password - 5 months ago
Delays in payout processing for PayPal connected accounts - 5 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
