Outage in Zipwhip
SMS Delivery Failures From a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire
Resolved MinorIncident Report
Summary AI Generated
Twilio customers experienced SMS delivery failures from a subset of Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. The incident lasted approximately 2.8 hours before recovery was observed and service was confirmed fully restored.
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 10/09/2026 12:03AM
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire is operating normally.
MONITORING
about 23 hours ago - at 10/08/2026 10:01PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 23 hours ago - at 10/08/2026 09:23PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 24 hours ago - at 10/08/2026 09:15PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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