Outage in Zipwhip

SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway

Resolved Minor

October 09, 2026 - Started about 8 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery from Twilio Alphanumeric Sender IDs to Telenor Norway subscribers experienced delays for approximately 4 hours on October 9, 2026. The cause was identified during the incident, and recovery was observed before full resolution was confirmed. Service returned to normal operation by 9:40 AM PT.

Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 10/09/2026 04:40PM

The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway is operating normally.

MONITORING about 6 hours ago - at 10/09/2026 02:38PM

We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 7 hours ago - at 10/09/2026 01:44PM

Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 8 hours ago - at 10/09/2026 12:43PM

Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 10/09/2026 12:39PM

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