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Outage in Zipwhip

SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States

Resolved Minor
October 09, 2026 - Started about 8 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Zipwhip experienced a ~3-hour incident where SMS delivery delays were suspected from a subset of Twilio Short Codes to Onvoy Spectrum Mobile subscribers in the United States. Investigation concluded that no actual customer impact occurred and all systems were functioning normally throughout. The incident was resolved with services confirmed operating normally.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/09/2026 03:50PM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States is operating normally.

IDENTIFIED about 5 hours ago - at 10/09/2026 03:42PM

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

INVESTIGATING about 7 hours ago - at 10/09/2026 02:05PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 10/09/2026 12:59PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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