Outage in Zoom Virtual Agent

Service Degradation Affecting Meeting Joins for Users with WEBRTC 2.0 feature in Amsterdam and Germany.

Resolved Minor

April 16, 2026 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating a service degradation affecting users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/16/2026 11:37AM

This incident has been resolved and the affected services have been restored.

MONITORING 3 days ago - at 04/16/2026 09:02AM

The issue preventing users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 3 days ago - at 04/16/2026 08:30AM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

IDENTIFIED 3 days ago - at 04/16/2026 07:16AM

We have successfully identified the root cause preventing users with WEBRTC 2.0 feature with joining meetings in Amsterdam and Germany.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.

INVESTIGATING 3 days ago - at 04/16/2026 07:12AM

We are currently investigating a service degradation affecting users with WEBRTC 2.0 feature ability to join Zoom meetings in Amsterdam and Germany.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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