Issue with Zoom Phone in Peru and Ecuador

The incident has been resolved.

We have resolved the issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico. We will continue to monitor and provide updates as we have them.

We continue to work on resolving the issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico. We will continue to provide updates as we have them.

The issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico has been identified. We continue to work with our underlying carrier and will provide updates as we have them.

We continue to investigate the issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico. We have made a routing change and outbound calls are now completing, however inbound calls are still affected. We continue to work with our underlying carrier and will provide updates as we have them.

We continue to investigate the issue causing inbound and outbound Zoom Phone calls to fail in Peru, Ecuador and Colombia. This issue is also causing a subset of calls to fail in Mexico. We will continue to provide updates as we have them.

We are currently investigating an issue causing inbound and outbound Zoom Phone calls to fail in Peru and Ecuador. We will provide updates as we have them.