Outage in Zoom

Issue with Zoom Phone in Peru and Ecuador

Resolved Minor
June 08, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue causing inbound and outbound Zoom Phone calls to fail in Peru and Ecuador. We will provide updates as we have them.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/09/2023 04:29AM

The incident has been resolved.

MONITORING over 1 year ago - at 06/09/2023 04:17AM

We have resolved the issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico. We will continue to monitor and provide updates as we have them.

IDENTIFIED over 1 year ago - at 06/09/2023 02:32AM

We continue to work on resolving the issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico. We will continue to provide updates as we have them.

IDENTIFIED over 1 year ago - at 06/09/2023 12:27AM

The issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico has been identified. We continue to work with our underlying carrier and will provide updates as we have them.

INVESTIGATING over 1 year ago - at 06/08/2023 11:23PM

We continue to investigate the issue causing inbound Zoom Phone calls to fail in Peru, Ecuador, Colombia and Mexico. We have made a routing change and outbound calls are now completing, however inbound calls are still affected. We continue to work with our underlying carrier and will provide updates as we have them.

INVESTIGATING over 1 year ago - at 06/08/2023 10:41PM

We continue to investigate the issue causing inbound and outbound Zoom Phone calls to fail in Peru, Ecuador and Colombia. This issue is also causing a subset of calls to fail in Mexico. We will continue to provide updates as we have them.

INVESTIGATING over 1 year ago - at 06/08/2023 10:14PM

We are currently investigating an issue causing inbound and outbound Zoom Phone calls to fail in Peru and Ecuador. We will provide updates as we have them.

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