Outage in Zoom

Issue with 2-Factor Authentication SMS not being received.

Resolved Minor
July 23, 2024 - Started about 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently investigating reports of SMS 2FA messages not being received. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Components affected
Zoom Web Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/23/2024 10:27PM

This incident has been resolved.

MONITORING about 1 year ago - at 07/23/2024 08:48PM

The issue with SMS 2FA messages not being received has been resolved. We will continue to monitor and provide updates as we have them

IDENTIFIED about 1 year ago - at 07/23/2024 04:03PM

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

IDENTIFIED about 1 year ago - at 07/23/2024 02:01PM

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

IDENTIFIED about 1 year ago - at 07/23/2024 11:16AM

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

IDENTIFIED about 1 year ago - at 07/23/2024 10:07AM

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

IDENTIFIED about 1 year ago - at 07/23/2024 09:00AM

We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

IDENTIFIED about 1 year ago - at 07/23/2024 08:00AM

We have identified the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.

INVESTIGATING about 1 year ago - at 07/23/2024 07:10AM

We are currently investigating reports of SMS 2FA messages not being received. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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