Outage in Zoom
Service Degradation Affecting A Subset of Users with Zoom Chat in the North America Region
Resolved MinorIncident Report
Summary AI Generated
Zoom Chat experienced a 56-hour service degradation affecting users in North America who had upgraded their Windows Zoom Workplace client to versions 7.0.0 or 7.0.1, causing their chat to remain stuck at "connecting..." status. The incident was resolved on April 3rd after the team identified the root cause and implemented a fix. All affected services have been restored and are being monitored.
We are currently investigating a service degradation with a subset of users who upgraded Zoom Workplace client to 7.0.0 or 7.0.1 (Windows) version who are experiencing Zoom Chat stuck at "connecting..." status.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/04/2026 05:21AM
This incident has been resolved and the affected services have been restored.
MONITORING
21 days ago - at 04/04/2026 04:40AM
The service degradation affecting a subset of users with Zoom Chat in the North America Region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
21 days ago - at 04/03/2026 09:53PM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
22 days ago - at 04/03/2026 12:57PM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
22 days ago - at 04/03/2026 04:53AM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
22 days ago - at 04/03/2026 12:53AM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
22 days ago - at 04/02/2026 08:21PM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
22 days ago - at 04/02/2026 06:03PM
Our teams continue to actively work towards a resolution. An update will be provided when more information becomes available.
IDENTIFIED
23 days ago - at 04/02/2026 01:51PM
Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
23 days ago - at 04/02/2026 08:28AM
Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
23 days ago - at 04/02/2026 06:20AM
We have successfully identified the root cause affecting a subset of users using Zoom Chat in the North America region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
23 days ago - at 04/02/2026 04:53AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/02/2026 03:59AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/02/2026 02:55AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/02/2026 01:52AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/02/2026 12:51AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/01/2026 11:21PM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/01/2026 10:46PM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/01/2026 10:07PM
We continue to investigate service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
INVESTIGATING
23 days ago - at 04/01/2026 09:24PM
We are currently investigating a service degradation with a subset of users who upgraded Zoom Workplace client to 7.0.0 or 7.0.1 (Windows) version who are experiencing Zoom Chat stuck at "connecting..." status.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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