Outage in Zoom

A subset of users experiencing connectivity issues with international dial in numbers from Japan.

Resolved Minor
April 09, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We have detected service degradation where subset of users would be experiencing connectivity issues with international dial in numbers from Japan Kindly note, you may still connect to the dial in service via +81 363 628 317. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Components affected
Zoom Meeting Telephony Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/09/2025 08:17AM

This incident has been resolved.

MONITORING about 1 month ago - at 04/09/2025 08:07AM

We have fixed the issue where a subset of users were experiencing connectivity issues with international dial in numbers from Japan. We will continue to monitor & provide updates as soon as there is more information to share.

INVESTIGATING about 1 month ago - at 04/09/2025 05:08AM

Update :

Our team has informed that users can further connect to the dial in service via these toll free numbers in Japan
0 120 829 768
0 120 836 177
00 663 381 4092

Meanwhile, our team is working with our vendor to investigate the root cause. Zoom will provide updates as soon as there is more information to share.

INVESTIGATING about 1 month ago - at 04/09/2025 04:46AM

We have detected service degradation where subset of users would be experiencing connectivity issues with international dial in numbers from Japan
Kindly note, you may still connect to the dial in service via +81 363 628 317.

Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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