Outage in Zoom

A subset of users are experiencing intermittent issues with inbound and outbound PSTN one way audio calls in Singapore region.

Resolved Minor

October 24, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

We have received reports that a subset of users are experiencing intermittent issues with inbound and outbound PSTN one way audio calls in Singapore region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/24/2025 10:12AM

This incident has been resolved.

MONITORING 5 months ago - at 10/24/2025 05:45AM

Our underlying carrier partner have fixed the issue where a subset of users experiencing intermittent issues with inbound and outbound PSTN one way audio calls. We will continue to monitor and provide updates as soon as there is more information to share.

IDENTIFIED 5 months ago - at 10/24/2025 05:08AM

Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.

IDENTIFIED 5 months ago - at 10/24/2025 04:30AM

We have identified an issue with our underlying carrier in Singapore region where a subset of users are experiencing intermittent issues with inbound and outbound PSTN one way audio calls. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.

INVESTIGATING 5 months ago - at 10/24/2025 04:03AM

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