Outage in Zoom

A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region.

Resolved Minor
November 26, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/27/2025 06:08AM

This incident has been resolved and the affected services have been restored.

MONITORING 1 day ago - at 11/27/2025 05:58AM

A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 1 day ago - at 11/27/2025 05:34AM

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience

IDENTIFIED 1 day ago - at 11/27/2025 03:18AM

We have successfully identified the root cause where a subset of users are still experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

MONITORING 1 day ago - at 11/27/2025 03:09AM

A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 1 day ago - at 11/27/2025 02:49AM

We have successfully identified the root cause where a subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

INVESTIGATING 1 day ago - at 11/27/2025 02:26AM

A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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