Outage in Zoom
Service Degradation with Zoom Virtual Agent.
Resolved MinorIncident Report
Summary AI Generated
Zoom's virtual agent service experienced degradation for 5.2 hours, preventing users from accessing this automated support feature. The issue was identified as a vendor-related problem that required coordination with an external provider to resolve. The service was successfully restored after the vendor implemented a fix, with continued monitoring to ensure stability.
We are currently investigating a service degradation affecting Zoom virtual agent.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 02/25/2026 08:06PM
This incident has been resolved and the affected services have been restored.
MONITORING
1 day ago - at 02/25/2026 07:53PM
Our vendor has successfully resolved the issue affecting Zoom virtual agent.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Thank you for your patience.
IDENTIFIED
1 day ago - at 02/25/2026 07:39PM
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
1 day ago - at 02/25/2026 05:50PM
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
1 day ago - at 02/25/2026 04:42PM
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
IDENTIFIED
1 day ago - at 02/25/2026 03:43PM
We have identified the issue affecting Zoom virtual agent.
We are working with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
1 day ago - at 02/25/2026 03:00PM
We are currently investigating a service degradation affecting Zoom virtual agent.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Latest Zoom outages
A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation - about 9 hours ago
Service degradation with Hebrew offline transcription for ZRA and Zoom Phone - about 10 hours ago
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