Zoom Contact Center experienced call drops in the North America region on February 25, 2026 between 18:15 UTC and 18:35 UTC. The service degradation affected contact center operations for approximately 20 minutes before being resolved. The incident was classified as minor and the team continued monitoring to ensure stability.
This incident has been resolved.
On 2/25/2026 between 18:15 UTC to 18:35 UTC Zoom Contact Center experienced call drops in the North America region. The issue has been resolved and will continue to monitor.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
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