Outage in Zoom

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Resolved Minor

February 26, 2026 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

A subset of Zoom customers experienced search delays across multiple services including Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation for 24.1 hours. The incident was resolved after Zoom's engineering team identified and fixed the underlying issue causing the search performance problems.

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Components affected

Zoom Marketplace

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 02/27/2026 05:24PM

This incident has been resolved and the affected services have been restored.

MONITORING about 1 month ago - at 02/27/2026 04:04PM

The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

INVESTIGATING about 1 month ago - at 02/27/2026 03:39PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Our team continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/27/2026 11:35AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/27/2026 07:47AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/27/2026 03:41AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/27/2026 01:29AM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/26/2026 11:54PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/26/2026 10:04PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 02/26/2026 08:43PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes

Our team continues to diligently work to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 02/26/2026 06:26PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 02/26/2026 06:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 02/26/2026 05:28PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services

Our team continue to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 02/26/2026 05:20PM

A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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