Outage in Zoom

Issues Affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia

Resolved Minor

March 11, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a 3-hour service degradation affecting inbound and outbound SMS functionality for Zoom Phone and Zoom Contact Center services in Australia. The issue was identified as originating from Zoom's underlying carrier partner, which impacted SMS delivery capabilities for Australian users. The carrier partner resolved the underlying problem, restoring full SMS services after monitoring confirmed the resolution.

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 21 hours ago - at 03/12/2026 04:14AM

This incident has been resolved and the affected services have been restored.

MONITORING about 21 hours ago - at 03/12/2026 03:58AM

Our underlying carrier partner has resolved the issue affecting inbound and outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED about 22 hours ago - at 03/12/2026 02:53AM

We continue to work with our carrier to resolve the issue and will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED about 23 hours ago - at 03/12/2026 01:53AM

We have identified the issue affecting inbound and outbound SMS delivery.

We are working with our carrier to resolve the issue and will keep you informed with timely updates as progress is made.

Thank you for your patience.

INVESTIGATING 1 day ago - at 03/12/2026 01:14AM

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound SMS in Australia.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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