Outage in Zoom
Service Degradation Affecting Zoom Phone Audio in Japan
Resolved MinorIncident Report
Summary AI Generated
On September 4, between 02:54–03:04 AM UTC, a subset of Zoom Phone users in Japan experienced audio degradation caused by a third-party vendor issue. The incident lasted approximately 13 minutes and was resolved by 03:35 AM UTC with affected services fully restored.
On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Components affected
Zoom PhoneTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/04/2026 05:35AM
This incident has been resolved and the affected services have been restored.
MONITORING
1 day ago - at 09/04/2026 05:23AM
On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
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