Outage in Zoom
Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region
Resolved MinorIncident Report
Summary AI Generated
On October 4, 2026, Zoom experienced a service degradation lasting approximately 54 minutes (06:36–07:30 UTC) that impacted inbound and outbound calling for Zoom Phone and Contact Center users in North America. A subset of users were unable to make or receive calls during this period. The issue was fully resolved and affected services restored by 07:30 UTC.
On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region.
This incident has been resolved and the affected services have been restored.
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 10/04/2026 08:20AM
This incident has been resolved and the affected services have been restored.
MONITORING
about 14 hours ago - at 10/04/2026 08:05AM
On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region.
This incident has been resolved and the affected services have been restored.
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