Outage in Zoom
Service Degradation Affecting Meeting Summaries Via Email.
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a ~2-hour minor incident where a subset of users did not receive meeting summary emails when configured for email-only delivery. The issue affected Zoom Docs and was caused by an identified root cause impacting that specific delivery setting. The incident was resolved and confirmed closed after a brief monitoring period.
We have successfully identified the root cause affecting a subset of users with meeting summary email delivery when they have selected via email only.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Components affected
Zoom DocsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/20/2026 01:18AM
This incident has been resolved.
MONITORING
3 days ago - at 10/20/2026 12:52AM
The service degradation affecting a subset of users with meeting summary email delivery when they have selected via email only has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
3 days ago - at 10/19/2026 11:30PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 10/19/2026 11:27PM
We have successfully identified the root cause affecting a subset of users with meeting summary email delivery when they have selected via email only.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
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