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Outage in Zoom

Service Degradation Affecting Multiple Zoom Services.

Resolved Minor
October 23, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Zoom experienced a 50-minute service degradation affecting Meetings, Chat, and Contact Center, caused by an issue with an external vendor. Zoom Phone was not impacted. The issue was resolved and services were fully restored.

We are currently investigating a service degradation affecting multiple Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/23/2026 04:48PM

This incident has been resolved and the affected service has been restored.

MONITORING 1 day ago - at 10/23/2026 04:24PM

The service degradation affecting multiple Zoom Services has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 1 day ago - at 10/23/2026 04:20PM

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

IDENTIFIED 1 day ago - at 10/23/2026 04:16PM

We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services.

We are actively working with our vendor partner to resolve this issue.

Zoom Phone services remain unaffected. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

IDENTIFIED 1 day ago - at 10/23/2026 04:07PM

We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services.

We are actively working with our vendor partner to resolve this issue.

We will share updates as soon as they become available.

INVESTIGATING 1 day ago - at 10/23/2026 04:01PM

We are currently investigating a service degradation affecting multiple Zoom Services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

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