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Outage in Zoom

Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region

Resolved Minor
October 28, 2026 - Started 3 days ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

Zoom Quality Management in the US region experienced a 16.6-hour service degradation where the evaluations acknowledge button was missing from QM reports. The root cause was identified and a fix was implemented, with the service restored and confirmed resolved on October 29, 2026.

We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Components affected
Zoom Quality Management

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/29/2026 07:06AM

This incident has been resolved and the affected services have been restored.

MONITORING 3 days ago - at 10/29/2026 03:19AM

The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

IDENTIFIED 3 days ago - at 10/29/2026 02:58AM

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

IDENTIFIED 3 days ago - at 10/28/2026 08:33PM

Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.

IDENTIFIED 3 days ago - at 10/28/2026 02:31PM

We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

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