Outage in Zoom
Service Degradation Affecting Outbound MMS Services in the US region
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a ~8-hour outbound MMS service degradation affecting a subset of US users, caused by an issue with their underlying carrier partner. The SMS/MMS component was impacted, preventing affected users from sending MMS messages. The incident was resolved after coordination with the carrier, with services fully restored by November 3, 2026.
We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Components affected
Zoom SMS/MMS (Inbound/Outbound)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 11/04/2026 01:10AM
This incident has been resolved and the affected services have been restored.
MONITORING
4 days ago - at 11/04/2026 12:57AM
The service degradation affecting outbound MMS Services for a subset of users in the US region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
4 days ago - at 11/03/2026 10:22PM
We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services.
We will provide an update as soon as more information becomes available.
IDENTIFIED
4 days ago - at 11/03/2026 07:55PM
We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services.
We will provide an update as soon as more information becomes available.
IDENTIFIED
4 days ago - at 11/03/2026 05:27PM
We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services.
We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
INVESTIGATING
4 days ago - at 11/03/2026 05:18PM
We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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