Outage in Zowie

Repeated AI Agent Messages

Resolved Minor
March 18, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

AI agent may repeat messages in the Widget. We are actively working on lessening the incidence of observable doubled messages and will provide further updates once we have a solution in place.
Components affected
Zowie Standalone Widget Zowie Live Chat Widget Zowie Embedded Widget Zowie Chat API

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/18/2025 10:57AM

We've finalized the resolution for the message duplication issue and can confirm correct operation.

IDENTIFIED 10 months ago - at 03/18/2025 09:23AM

AI agent may repeat messages in the Widget. We are actively working on lessening the incidence of observable doubled messages and will provide further updates once we have a solution in place.

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