Outage in Zowie
Repeated AI Agent Messages
Resolved MinorIncident Report
AI agent may repeat messages in the Widget. We are actively working on lessening the incidence of observable doubled messages and will provide further updates once we have a solution in place.
Components affected
Zowie Standalone Widget Zowie Live Chat Widget Zowie Embedded Widget Zowie Chat APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/18/2025 10:57AM
We've finalized the resolution for the message duplication issue and can confirm correct operation.
IDENTIFIED
about 1 year ago - at 03/18/2025 09:23AM
AI agent may repeat messages in the Widget. We are actively working on lessening the incidence of observable doubled messages and will provide further updates once we have a solution in place.
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