Outage in Zowie

AI Agent Degraded Performance

Resolved Major
April 30, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.
Components affected
Zowie Standalone Widget Zowie Live Chat Widget Zowie Embedded Widget Zowie Chat API
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/30/2025 11:28AM

This incident has been resolved.

IDENTIFIED 3 days ago - at 04/30/2025 10:36AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 04/30/2025 10:30AM

We are actively investigating degraded AI Agent performance. We will provide an update once the issue is identified.

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