Singapore IV Datacenter Issue

We are investigating an issue with our Singapore IV datacenter. We are investigating intermittent connection timeouts. For more information, please check our FAQ. If you need further assistance, contact Zscaler Support with reference to this incident. Status changes will be updated here when available.Update - Mon, 22 Jan 2024 03:33:19 UTCThe Zscaler Operations team is still working to mitigate the issue, and will provide the update as we have more.Update - Mon, 22 Jan 2024 04:54:21 UTCThis incident is being treated with high priority and the Zscaler team have isolated the issue to a traffic routing issue within the datacenter. The team is actively working to mitigate the issue and recover service for all impacted traffic. We will provide an additional update within the next 30 minutes.Update - Mon, 22 Jan 2024 05:32:22 UTCZscaler has implemented preliminary mitigation and is observing their efficacy. We will provide an update within the next 30 minutes or once we have a a significant one.Update - Mon, 22 Jan 2024 06:32:06 UTCZscaler has implemented a mitigation which completed at 21:32 PST (17:32 UTC) and based on initial test results the mitigation is holding. We are continuing to validate via internal methods and customer feedback. Next Update in 30 minutesUpdate - Mon, 22 Jan 2024 07:32:13 UTCThe Zscaler team is currently verifying traffic flows through the DC and investigating any lingering performance issues. We will provide an additional update or any status changes within the next 30 minutes.Update - Mon, 22 Jan 2024 08:19:58 UTCWe are continuously seeing postive feedback. Currently doing active health check across the cloud and monitoring the situation.