Zscaler-Managed Dedicated IP Issue
Resolved
Minor
October 09, 2025 - Started 6 months ago
- Lasted about 4 hours
Incident Report
We are currently investigating an issue affecting the Zscaler-Managed Dedicated IP service across zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, and zscalerthree.net clouds. Updates regarding the status of the investigation and any changes will be provided as they become available.Update - Thu, 09 Oct 2025 08:43:29 UTCWe have identified the root cause of the issue and working on resolution.Update - Thu, 09 Oct 2025 09:52:17 UTCZscaler teams remain focused on resolving the ongoing issue. We are making significant progress in our investigation to restore full service. Updates will be shared as new information becomes available.Update - Thu, 09 Oct 2025 10:38:47 UTCZscaler teams are actively making progress towards resolving the ongoing issue. We've confirmed the problem is confined to the EMEA and AMR regions, with APAC dedicated IPs remaining unaffected. Thank you for your patience as we work towards a resolution.Update - Thu, 09 Oct 2025 10:56:00 UTCZscaler teams have identified the root cause and progressing towards restoration. Partial restoration has been achieved in Washington and Amsterdam and we expect full restoration in 30 minutes.
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