Risk360 – Data Loading issue

Zscaler is currently investigating an issue causing computation delays. Latest risk scores and insights may be outdated or unavailable at this time. During this time, your dashboard may reflect historical data; however, your actual security posture and traffic protection are unaffected. We are currently validating a performance optimization and will restore real-time scoring. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Sat, 18 Apr 2026 14:20:47 UTCZscaler continues to execute mitigation actions to restore full Risk360 functionality. Resolution is taking longer than initially anticipated as teams work through multiple dependencies required to fully restore normal data updates. Zscaler teams remain fully engaged, with continued progress in stabilizing data processing and improving data update timeliness. Further updates will be provided as progress continues. Further updates will be provided as progress continues.Update - Thu, 16 Apr 2026 18:31:45 UTCWe have identified the root cause of the issue and working on resolution.Update - Thu, 16 Apr 2026 22:16:02 UTCZscaler continues to work toward full resolution of the issue while actively validating mitigation measures. Further updates will be provided as progress continues.Update - Fri, 17 Apr 2026 12:43:57 UTCZscaler continues to work toward full resolution of the issue while actively validating mitigation measures. Further updates will be provided as progress continues.Update - Sat, 18 Apr 2026 14:20:47 UTCZscaler continues to execute mitigation actions to restore full Risk360 functionality. Resolution is taking longer than initially anticipated as teams work through multiple dependencies required to fully restore normal data updates. Zscaler teams remain fully engaged, with continued progress in stabilizing data processing and improving data update timeliness. Further updates will be provided as progress continues. Further updates will be provided as progress continues.