User Authentication Issue on Beijing III and Shanghai II datacenter

Zscaler has detected an issue with its Beijing III, Shanghai II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Mon, 11 May 2026 04:22:39 UTCThe Zscaler team has identified the root cause and is actively prioritizing the incident, exploring mitigation options, and working to restore service for all affected traffic.