Outage in Zscaler
Shanghai VI Data Center Issue
Resolved Minor
May 06, 2026 - Started about 5 hours ago
- Lasted 44 minutes
Incident Report
Summary AI Generated
Zscaler experienced an issue with its Shanghai VI datacenter that affected APAC region traffic for 44 minutes. Users were advised to failover to secondary or alternate datacenters to mitigate traffic impacts. The incident was classified as minor and resolved after investigation.
Zscaler has detected an issue with its Shanghai VI datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.
Components affected
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