Administration UI and Mobile Admin Portal Issue

Zscaler is currently investigating reported issues impacting the Administration UI and Mobile Admin Portal on the zscaler.net, zscalertwo.net, and zscalerthree.net clouds. Customers may experience intermittent slowness, timeouts, and/or increased latency when accessing the Admin UI and/or Mobile Admin Portal. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Wed, 15 Apr 2026 13:37:18 UTCThe mitigation has been successfully deployed to zscalerthree.net, in addition to zscaler.net, and our testing indicates improved service performance. We are continuing to deploy the mitigation to the remaining clouds, with expected completion within 45 minutes.Update - Wed, 15 Apr 2026 09:23:44 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.Update - Wed, 15 Apr 2026 10:18:07 UTCZscaler is working to isolate the issue and identify the root cause. We have confirmed the issue is also occurring on other clouds, and we have updated the impact cloud accordingly.Update - Wed, 15 Apr 2026 12:38:45 UTCThe Zscaler team has identified the root cause and is now applying a mitigation. The mitigation has been deployed to the zscaler.net cloud, and our testing indicates improved service performance; the zscaler.net cloud is now in a mitigated state. We are continuing to deploy the mitigation to the remaining clouds, with expected completion within 60 mins.Update - Wed, 15 Apr 2026 13:37:18 UTCThe mitigation has been successfully deployed to zscalerthree.net, in addition to zscaler.net, and our testing indicates improved service performance. We are continuing to deploy the mitigation to the remaining clouds, with expected completion within 45 minutes.