Company Risk Score Report – Data Loading Issues

Zscaler has identified an issue affecting the Company Risk Score (CRS) Report within the Admin UI portal. Some customers may encounter the error message: “An unexpected error has occurred.” Further updates will be provided as more information becomes available.Update - Sun, 21 Sep 2025 21:04:54 UTCZscaler has identified the issue impacting Company Risk Score (CSR) report. The root cause has been determined, and our team is actively working on a fix. We will provide updates as progress is made or if new information becomes available. Thank you for your patience as we work to restore functionality.Update - Mon, 22 Sep 2025 20:49:00 UTCZscaler has validated a fix for the Company Risk Score (CSR) report issue and will deploy it to production today at 17:00 PST (00:00 UTC). We’ll keep you informed on progress and confirm once the issue has been fully resolved.