Reporting and Logging - Audit Logs Issue

Zscaler is actively investigating a potential Reporting and Logging issue affecting Audit Logs that may be impacting some customers. Our teams are currently assessing the scope and cause. We will provide an update as soon as more information becomes available.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Mon, 17 Aug 2026 14:35:30 UTCZscaler is observing an issue affecting Audit Logs on the ZIA Admin Portal and Mobile Admin Portal across all clouds since 12:37 UTC on August 17, 2026. Users may experience slow loading pages followed by 504/500 errors. Our teams are actively investigating and working towards resolution. We will provide further updates as the investigation progresses.