SaaS Security and Shadow IT Reporting Data Inconsistency

Zscaler is aware of and investigating an issue affecting application reporting within SaaS Security Reports in the ZIA Admin Portal and the Shadow IT report in Zscaler Experience Center. Customers may observe an inaccurate or incomplete count of discovered cloud applications when viewing reporting data for selected time periods. This issue may affect the accuracy of application visibility and associated reporting used to assess cloud application usage and risk.This issue affects reporting only and does not impact traffic processing or policy enforcement.Our teams are actively investigating and working to restore accurate reporting. We will provide an additional update as more information becomes available. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Thu, 27 Aug 2026 03:27:08 UTCZscaler has identified the root cause of the issue affecting application reporting within SaaS Security Reports in the ZIA Admin Portal and the Shadow IT report in Zscaler Experience Center and is currently working on a hotfix to restore accurate reporting. Please note that this issue affects reporting only and does not impact traffic processing or policy enforcement. Further updates will be shared as additional information becomes available.Update - Wed, 26 Aug 2026 23:57:36 UTCZscaler continues to investigate the cause of the issue. Initial analysis has been completed, and further investigation is ongoing. We will provide an additional update as more information becomes available.Update - Thu, 27 Aug 2026 03:27:08 UTCZscaler has identified the root cause of the issue affecting application reporting within SaaS Security Reports in the ZIA Admin Portal and the Shadow IT report in Zscaler Experience Center and is currently working on a hotfix to restore accurate reporting. Please note that this issue affects reporting only and does not impact traffic processing or policy enforcement. Further updates will be shared as additional information becomes available.