Outage in Zūm Rails
Interac Transactions - Stuck "In Progress"
Resolved MajorIncident Report
Please be advised that we're investigating an issue where several Interac transactions are stuck "In Progress". We've escalated this to our partner bank to which they are investigating the root cause and we will inform you when we have updates.
Thank you for your understanding
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/22/2026 11:26PM
We are happy to report that the issue with the Interac transactions has been resolved and no further issues have occurred. We thank you for your understanding while we worked through this issue and appreciate all your feedback while we conducted our investigations.
Thank you
MONITORING
3 months ago - at 01/22/2026 10:27PM
The issue with Interac has been corrected and thus transactions are moving accordingly. We are still monitoring, however, if you are still experiencing an issue, please contact support@zumrails.com.
Thank you for your understanding
IDENTIFIED
3 months ago - at 01/22/2026 09:58PM
The issue with Interac transactions has been identified and a fix is currently underway. Some transactions are completing now, but we will update you as we get further updates.
Thank you for your understanding
INVESTIGATING
3 months ago - at 01/22/2026 08:10PM
Please be advised that we're investigating an issue where several Interac transactions are stuck "In Progress". We've escalated this to our partner bank to which they are investigating the root cause and we will inform you when we have updates.
Thank you for your understanding
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