Zum Rails - Partial Outage

The fix has been fully deployed and our team has confirmed that there are no further issues. Details below:

Earlier today, between approximately 9:05 AM and 9:55 AM EST, an unexpected AWS storage event briefly impacted our database performance. As a result, our portal was offline and some payments may appear as in progress even though they were successfully completed or failed. Our team has identified the root cause and implemented new safeguards, including an improved database monitoring process, early-warning alerts to our support team, and enhanced storage auto-scaling to prevent recurrence. We are also reviewing all transactions and will notify you of any inconsistent payment statuses.

If you have any doubts, please contact our support team before re-initiating a payment to avoid duplication.

Thank you for your understanding

The issue has been identified fully and a fix has already been deployed. The Team is still monitoring the incident to ensure there are no other issues, however, merchants should be able to login and transactions should be moving accordingly.

Thank you for your understanding

We have identified the issue and have implemented a fix which has allowed merchants to successfully log back into the Portal/API. The Team is still monitoring this fix and assessing all impacts.

Thank you for your understanding

We are currently investigating an issue with our system that has caused login issues for several merchants including API. With this issue, merchants are seeing transactions stuck in progress as well.

We have started a patch to help with this issue and we will provide updates as we move forward.

Thank you for your understanding