Outage in Zūm Rails
Interac (Option 1) Delays / Stuck In Progress
Resolved MinorIncident Report
Please be advised that our bank processor for Interac (Option 1) has identified an issue which is resulting in Interac transactions to be stuck in progress. This started roughly at 11:00 AM EST and they have already started a fix for the issue.
Please note that while the transactions are stuck in progress, our bank provider has confirmed that they should continue once the fix is deployed and therefore please do not recreate your transactions at this time.
Thank you for your understanding and we will continue to update you as we get more notifications of their progress.
Components affected
Zūm Rails InteracTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 05/01/2026 03:50PM
Please be advised that the delay issue with Interac (Option 1) has been resolved.
Transactions created from 10:45 AM EST to 11:35 AM EST were affected, but they were processed at 11:35 AM EST and should continue as expected.
If you are encountering any issues outside of this window, please reach out to support@zumrails.com for assistance.
Thank you for your understanding,
IDENTIFIED
3 months ago - at 05/01/2026 03:28PM
Please be advised that our bank processor for Interac (Option 1) has identified an issue which is resulting in Interac transactions to be stuck in progress. This started roughly at 11:00 AM EST and they have already started a fix for the issue.
Please note that while the transactions are stuck in progress, our bank provider has confirmed that they should continue once the fix is deployed and therefore please do not recreate your transactions at this time.
Thank you for your understanding and we will continue to update you as we get more notifications of their progress.
Latest Zūm Rails outages
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Interac Transactions - Stuck "In Progress" - 6 months ago
Zum Rails - Partial Outage - 9 months ago
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