Outage in Zuora

Login issues impacting the Zuora UI and API (NA1, NA2, EU)

Resolved Minor
November 28, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating login errors with the highest priority.
Components affected
Zuora Production API Zuora Sandbox API Zuora Production API Zuora Production API Zuora Sandbox API Zuora Sandbox API Zuora Sandbox UI Zuora Central Sandbox Zuora Production UI Zuora Central Sandbox Zuora Central Sandbox Zuora Sandbox UI Zuora Production UI Zuora Sandbox UI Zuora Production UI
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/28/2024 10:50AM

This incident has been resolved.

MONITORING 3 months ago - at 11/28/2024 10:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 11/28/2024 10:13AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 11/28/2024 09:56AM

The service is currently recovering on the EU environments. We continue to work on the fix for all environments.

INVESTIGATING 3 months ago - at 11/28/2024 09:38AM

Our engineers continue to work on the fix with the highest priority.

INVESTIGATING 3 months ago - at 11/28/2024 09:29AM

Our engineers confirmed API is impacted as well.

INVESTIGATING 3 months ago - at 11/28/2024 09:22AM

We are currently investigating login errors with the highest priority.

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