Outage in ActiveCampaign

Ability to navigate to campaigns and forms impacted

Resolved Minor
September 19, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Engineers have detected an elevated error rate that has been confirmed to intermittently impact the ability for a user to navigate to the forms or campaigns section of the platform. Engineers are actively working to resolve.
Components affected
ActiveCampaign Platform Availability
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/19/2022 09:38PM

A fix has been implemented and engineers are monitoring the results.

IDENTIFIED over 1 year ago - at 09/19/2022 08:53PM

Engineers have identified the issue and are working towards a solution.

INVESTIGATING over 1 year ago - at 09/19/2022 08:32PM

Engineers are continuing to investigate reports of errors while navigating across the AC platform.

INVESTIGATING over 1 year ago - at 09/19/2022 07:32PM

Engineers are continuing to investigate intermittent errors, impacting user navigation on the platform.

INVESTIGATING over 1 year ago - at 09/19/2022 06:58PM

Engineers are continuing to investigate intermittent errors observed while navigating across the platform.

INVESTIGATING over 1 year ago - at 09/19/2022 06:13PM

Engineers have detected an elevated error rate that has been confirmed to intermittently impact the ability for a user to navigate to the forms or campaigns section of the platform. Engineers are actively working to resolve.

Latest ActiveCampaign outages

Production metrics are missing across various services - 2 days ago
Customer may be unable to load the email editor - 6 days ago
Engineers have identified an issue with apparent changes to gmail spam filtering. Some emails are being delivered into spam folders with a warning message. Engineers are actively investigating the matter to resolve it promptly. - 6 days ago
The ActiveCampaign API is degraded. Customer API calls and integrations will see increased 503 responses. Engineers are investigating. - 10 days ago
The Active Campaign Australian data center is currently experiencing an outage. Engineers are working to resolve this issue - 11 days ago

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