Outage in Addigy

Users unable to access the Login Page

Resolved Major
October 30, 2023 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue where users unable to access the Login Page
Components affected
Addigy Cloud Interface
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/31/2023 01:50AM

This incident has been resolved.

MONITORING 6 months ago - at 10/30/2023 08:26PM

It appears that the backend service provider has rectified the issue. We are awaiting an official response from the vendor.

IDENTIFIED 6 months ago - at 10/30/2023 08:12PM

The issue appears to be correlated to our upstream authentication vendor Auth0.
We are confirming with the Auth0 Team.

INVESTIGATING 6 months ago - at 10/30/2023 08:09PM

We are investigating an issue where users unable to access the Login Page

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