Outage in Alert Logic

Extended Endpoint Protection issue on Alert Logic backend

Resolved Major
June 30, 2023 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.
Components affected
Alert Logic Extended Endpoint Protection
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/30/2023 02:07PM

The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com.

MONITORING 10 months ago - at 06/30/2023 01:08PM

We have implemented a fix for the issue affecting EEP and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.

IDENTIFIED 10 months ago - at 06/30/2023 11:08AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 06/30/2023 09:53AM

We have identified an issue affecting EEP and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

INVESTIGATING 10 months ago - at 06/30/2023 09:01AM

We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.

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