We are continuing to monitor for any issues, there is a two hour window where we are required to reprocess mentions and this incident will remain open until that activity is complete. We expect the incident to remain open until the next update at 1800 BST. In the meantime, all services remain up and operating as normal.
All services have now been restored. We have requested a post-incident root cause report and are monitoring the performance of our services. We expect to monitor for the next 12-15 hours at which point this incident will be closed. We apologise for the interruption in service for our customers.
Our data continues to synchronise across our databases. All servers have been restored. We expect full service to be resumed shortly. Our next update will be before 2100 BST
The Altmetric website and Explorer have been returned to service. The Details Pages and API are being restored now. 50 of 58 servers are restored and data is now synchronising across our databases. We expect full service to be resumed shortly. Our next update will be before 1800 BST
Our hosting provider has acknowledged the root cause and is working to manually restore our services. At present, we have approx 10% restored so far. We shall continue to monitor the restoration and provide updates here. The next update will be before 1630 BST.
We currently experiencing a technical outage across most of our customer facing services. This relates to an issue with our external hosting provider. We are in direct contact with our hosting provider’s leadership team and working to restore service as a matter of the utmost urgency. We expect this to happen quickly but we do not have an actual estimate from them as yet. We shall keep the service status page updated as regular as possible. Our Major Incident Team is in place and ready to respond once our hosting provider resolve the root cause. Our next update is expected before 15:30 BST
We are currently investigating an issue that is affecting multiple services. Our Incident Team is investigating and we will report back in 30 minutes.
IsDown is a status page aggregator for all your business-critical dependencies. Create a health dashboard with all your third-party service's current status. Instant notifications on outages. All in one place.
Notifications viaGet Started Free
No credit card required · 1742 services available · Check out Live Demo Dashboard
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
It has never been easier to understand the outages in your external cloud services.
All of your service statuses in one place
Check the status page aggregated of all your services in one place. No more going to each of the status pages and managing them individually.
Notifications of incidents in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Notifications in your favorite channel
Get instant notifications in your email, Slack, or Discord when we detect a service outage.
Keep track of scheduled maintenance
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Multiple Dashboards & Profiles
Create one dashboard for each of your teams. Monitor only the services that each teams uses. Dedicated dashboard with custom notification settings.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.
Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication builds trust over clients and prevents more work.
5 minutes to set everything up
Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.
There are 1742 services to choose from, and we're adding more every week.
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
You'll start getting alerts when we detect outages in your external dependencies! No more wasting time looking in the wrong place!
Increase the productivity and efficiency of your team. Enable monitoring for your services, and start receiving real-time alerts when your external dependencies have outages.Start today for FREE