Outage in AskCody
Partial Outage on EU Platform
Resolved Major
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Outage Details
Components affected
AskCody Outlook Add-in AskCody Room Management Portal AskCody Exchange Integration AskCody Outlook Add-in AskCody Calendar Notification Service AskCody Power BI Dashboard AskCody Outlook Add-in AskCody Azure AD integration AskCody Data Collection AskCody Workplace Central AskCody Room Displays AskCody Active Directory Forwarding Service AskCody Meeting Services Finance API AskCody Check-in kiosk AskCody Mobile App (iOS) AskCody Visitor Management Portal AskCody Meeting Services Portal AskCody Meeting DashboardsLatest Updates ( sorted recent to last )
After closely monitoring the changes we made to ensure continuous stability, we can see that it worked as intended, and that all services are fully operational.
A full postmortem will be posted Friday 10/11/2023 , to conclude the incident.
The Platform is still fully operational.
Since we implemented the fix earlier today, we have not seen any indications of loading errors or similar, that would have a noticeable impact for the users.
We will continue to monitor, and if nothing changes, then the next update will be tomorrow morning, no later than 9:00 CEST 08/11/2023
The Platform is currently fully operational, and all services has been available since 09:30 CEST.
A recent Azure Database update was performed to improve the way in which resources are scaled in our cloud infrastructure.
However, we are seeing a pattern where at specific times in the day, where there is a higher activity in the platform, the system memory seems to reach its maximum capacity, taking it about half an hour to readjust, and perform as expected.
As mentioned in our previous update, we have taken measures to prevent this from happening again and are monitoring the implemented fix.
The next update will be provided at latest: 13:40 CEST, 07/11/2023
The Platform is currently fully operational, and all services has been available since 09:30 CEST.
The cause of the partial platform outages we have experienced today and yesterday morning has been identified, and we are currently implementing and deploying a fix that will address these unforeseen side effects of the recent infrastructure maintenance.
The next update will be provided at latest: 13:00 CEST, 07/11/2023
Affected Users: All users
Region: Outside of North America
Since 8:15 CEST we have been experiencing an increase in response time, partial outage in the Management Portal and Outlook add-ins.
Users may see a "Service unavailable" message, when trying to access these services.
We are investigating the cause, and will continuously update this as we progress.
The next update will be provided at latest: 11:00 CEST, 07/11/2023
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